Coco Desktop Pet Support

CocoPet is a local companion pet app for iPhone, iPad, and Mac.

Contact Support

For help or to report a problem, email 1185590160@qq.com.

Include the app version, device model, operating system version, a description of the problem, and screenshots when useful. Never send your Apple Account password or payment information.

Frequently Asked Questions

What if my purchase is not unlocked?

Use the same Apple Account used for the purchase, then open Settings and choose Restore Purchases.

Does chat require internet?

No. Core chat runs locally, so Coco cannot provide live weather, news, or other real-time online information.

How do I clear local data?

Open Settings → Privacy & Data → Reset Local Companion Data. This does not delete purchase records.

How do I open Settings on Mac?

Click the Coco menu-bar icon and choose Settings or Chat with Coco.

Privacy

Read our Privacy Policy to learn how data is handled.